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Emi Woo
Emi Woo

Shipping and Return Policies

Effective Date: May 22, 2026

Shipping & Delivery

Shipping & Delivery — Where and When

We do not ship to all locations. We process and ship orders Monday — Friday, excluding holidays. Please allow 5–7 calendar days for orders to be processed before shipping. Your order may take longer to ship due to high order volume or special product releases. You will receive a notification and tracking number via e-mail once a tracking number has been created. It may take a few days for tracking to update, depending on the carrier and delays they are experiencing. We can only fulfill an order to a delivery address which is a home or office address.

Split Delivery

Where possible, we try to deliver all items which you have ordered at the same time. However, please note that we reserve the right to split the delivery of your order, for instance if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at the time your order was placed. You will not be charged for any additional delivery costs arising solely out of split deliveries.

Inspection Upon Delivery; No Warranty

Upon delivery, please inspect the packaging for damage. If the products are damaged, please contact us at support@emiwoo.com within 72 hours after delivery. To process the complaint, we may request evidence of the damage upon delivery, including photos. All products are provided as-is and we disclaim any warranties, express or implied, as to the product, including fitness for a particular purpose.

Cancellations, Changes, & Returns

Canceling or Changing Order Before Shipment

If you decide to cancel or modify your order, please contact us within one (1) hour of your order being placed at support@emiwoo.com. You will need to provide your name, email, and order confirmation number as well as any additional information we deem necessary to identify the purchase and validate your identity. We will do our best to cancel the order or make the change; however, we cannot guarantee any cancellation or change after an order is placed. PLEASE NOTE: During times of high order volume, including, without limitation, Pride Month, Black Friday, Cyber Monday, store sales, etc., we are unable to process order cancellations or changes. If your order is successfully canceled, we will send you an e-mail with the cancellation details. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with the procedure set out below.

We are not responsible for any address errors or order delays after your package is shipped.

Returning Orders After Shipment

We allow returns of full price products within 14 calendar days of when your order is shipped. To be eligible for a return, the product(s) must be in the same condition that you received it, unworn or unused, unwashed, unaltered, undamaged, with all original tags attached, and in its original packaging. If we determine, at our sole discretion and upon inspection, that any product(s) are not in original condition, a refund or exchange will not be granted and the product(s) will be returned to you. If we determine, at our sole discretion and upon inspection, that the product(s) are eligible for return, we will refund the cost of the product less any shipping costs to your original form of payment.

Certain products are not eligible for return, including, but not limited to, gift cards and products purchased on sale (including final sale) or with the use of a Discount Code. Non-returnable products are not eligible for refund, exchange, or store credit.

Returning Orders After Delivery — Defective Products

You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. This does not affect your statutory rights. In the event your claim is justified, the purchase price will be refunded.

Refund Information

Refunds will be issued based on the original form of payment. Depending on your payment provider, it may take 21 business days after your return is received and processed for the refunded amount to be reflected on your payment account.

Conditions Applicable to Pre-Ordered Products

Pre-order is the process by which you are able to order a product in advance of the scheduled retail launch. Due to the nature of preordering, the following specific conditions apply to pre-ordered products:

  • Pre-ordered products are targeted to be delivered before the retail launch date, provided that we have received your payment at least one week before such date. Concrete delivery times depend on the moment the product is available in our warehouse. Standard delivery timelines will apply from the moment the pre-ordered product is available in our warehouse. This information is best estimates only, so timelines are not binding.
  • Your payment will be deducted as soon as the order is received (or, in the event of bank transfer, as soon as possible). We will not start the execution of your order prior to having received payment. For bank transfers this may mean that delivery will be later than set out under the bullet point above.

The scheduled retail launch date (product launch) for your pre-order product can be found in the product description page on the Website.

Events Outside Our Control

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale:

  • We will contact you as soon as reasonably possible to notify you; and
  • Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

Where the Event Outside Our Control affects our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel your order if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under Cancellations, Changes, & Returns in our Terms of Sale.